Xero's Built-in Customer Statements vs Statey (2026)

Xero can send customer statements — manually, for now. Xero is building scheduled statements: it marked the idea In development in October 2026, with no release date yet. If you're deciding whether the built-in statements are enough or you need an app, here's the honest 2026 picture, and what Statey does beyond a schedule.

What Xero's built-in statements do well

• Two statement types: Outstanding (what's owed now) and Activity (transactions over a period).
• Send by email or PDF from Contacts → Customers → Send statements, one customer or a ticked batch.
• Branding themes apply, and it's free — included in every Xero plan.

For a business that sends a handful of statements and doesn't mind doing it by hand each month, that's genuinely enough. You don't need an app.

Where the built-in statements stop

Each of these is a real, current limitation — most have long-running requests on Xero's own Product Ideas forum:

1. No schedule yet. Every statement run is started by a person. The request for automatic statements (1,178 votes, open since 2015) moved to "In development" on 27 October 2026. A small test group has new statement views that Xero calls "stepping stones towards scheduled statements"; scheduled sends are listed as coming soon, with no date.
2. No age analysis on the statement. No 30/60/90 columns. Xero declined this request ("not in pipeline") and pointed users at exporting the Aged Receivables report instead.
3. PDF only by email. Customers who want Excel need a manual report-export workaround — or see how to send statements as Excel files.
4. Sent from Xero's address , not yours — with the familiar spam-folder consequences. Xero is building custom sending domains too (In development since October 2026, no date).
5. No sending record. History & Notes shows that something was sent, not the document, the recipients, or whether it arrived. Xero lists send-status tracking as coming soon; per-recipient delivery and bounce detail hasn't been announced.

Try Statey on your own Xero — free for 32 days 4.8 on the Xero App Store

What Statey adds

Statey is a Xero App Store plugin that does one thing — customer statements — deeply:

	Xero built-in	Statey
Sending	Manual, per run (scheduling in development)	Scheduled: every 1–15 weeks/months, chosen weekday or date, any hour — plus manual anytime
Age analysis	Not on statements	Eight bucket presets (30/60/90, weekly 7/14/28, up to 120/150), invoice- or due-date anchored
Format	PDF	PDF, Excel, or both
Sending address	Xero's (own domain in development)	Your own domain (self-service DNS, SPF/DKIM)
Multiple schedules	Not announced	Several schedules on Pro, e.g. weekly to overdue customers, monthly to everyone else
Recipients	Manual selection	Xero contact groups × filters (e.g. only overdue), don't-send list, multiple contact people
Delivery	Not shown (send status coming soon)	Per-recipient delivered/bounced with reasons; full sending history; re-download exactly what was sent
Statement content	Fixed layout	Sections toggle individually; custom header/footer with variables; multi-currency
Price	Free	From $10 per org/month , unlimited users, 32-day free trial

Which should you use?

• Stay with built-in Xero if you send a few statements occasionally and manual is fine.
• Use Statey if statements go out on a rhythm, customers ask for age analysis or Excel, deliverability matters, or you're tired of being the person who remembers.
• Neither is a collections suite. If your problem is chasing — reminders, late fees, escalation — that's a different category of tool (and a bigger subscription). Statey pairs happily with whatever you chase with.

FAQ

Can Xero send customer statements automatically?
Not yet. Xero marked scheduled statements "In development" in October 2026, with no release date. Statey does it today on any schedule, with age analysis, Excel, delivery tracking per recipient and more than one schedule (e.g. weekly to overdue customers, monthly to everyone else).

Can Xero add 30/60/90 aging to a statement?
No — Xero said this is not in its pipeline. Statey adds it with eight bucket presets.

Can Xero email a statement as Excel?
No, emailed statements are PDF only. Statey sends Excel, PDF, or both .

Will this article stay accurate if Xero ships automatic statements?
We'll update it when Xero ships. Scheduling on its own then stops being the difference; what's on the statement and how its delivery is tracked is what's left to compare.